1. FAQ


Carenade is constantly adding to our knowledge base. However, if you can’t find the answers you are looking for – give us a call at (833)-ShareTheCare! We would love to hear from you, even if its just to chat.

New to home care? Where do I start?

There are several different options for helping to care for your loved one. There is home care. This is typically divided into medical versus non-medical.
You also have senior living facilities and nursing homes.
Senior living facilities and assisted living facilities provide a lower level of care than nursing homes but typically, a family member will not need full medical nursing capabilities unless they have somewhat intense medical needs.
So, in the long run you are making the decision between keeping your family member at home versus putting them in a assisted living facility or nursing home.
Nonmedical homecare is assistance with day-to-day activities like bathing, meal prep, medication reminders, transferring etc. This can go on for a longer period of time as people tend to need nonmedical homecare for the rest of their lives.
Medical home care, on the other hand, is typically given for a shorter amount of time. Medical home care includes Physical therapy, nursing, occupational therapy.
It is more common to use medical home care after a hospitalization.
Sometimes, patients require a physical therapist visit to help get their strength back. Other times a nurse will visit to give medications or check on catheters/wound/bandages etc. However, the goal of medical home care is to “graduate”. Meaning, your family member gets better and hopefully doesn’t need physical therapy or nursing at home.
These are the basics, for more see the article: “What is Medical Home Care? and What is Non-Medical Home Care?“.


Do home care agencies visit on holidays?

Yes, most home care agencies deliver care 24/7/365.

How much does Carenade cost to use?

Carenade is a 100% free service for clients and families. We help connect you with awesome local home care agencies. No hidden fees, no stress.

Can I provide home care for a loved one?

Most Carenade clients already have a family member providing some part of their home care. Some clients may also qualify for waiver programs which will help pay for the cost of home care. In these circumstances, family members will sometimes choose to work for a home care agency and get paid to take care of their loved ones.

How can I get a physical therapist help my family member?

Physical therapy (PT) is one of the types of medical home care. As such, you will need a note from your doctor. However, don’t stress! Carenade will help get the ball rolling. We will work with your home care agency and your doctor to get everything ready so that your loved one can get home physical therapy (PT).

What if I still have questions?

Carenade is here 24/7 to answer your questions over chat. All of our chat agents are live local care coordinators. The same ones who will visit you at home!

Is Carenade's credit care processing secure?

Carenade uses Braintree as our payment processor meaning that all transactions are secured to the highest industry standards and guidelines.  

Braintree is a validated Level 1 PCI DSS compliant service provider. We proudly display the Braintree icon at checkout.