Refund/Cancellation Policy

Carenade functions as a marketplace for home care. As such, we want to list only the best agencies available. If you are not satisfied with care that you have already received, we will work directly with the agency to rectify the situation in the best way possible. This is determined on a case by case basis.

If your agency does not provide the care that you purchased or if you do not want to use the hours of care that you already purchased, we will refund your money, . If you so choose, you can also apply the amount purchased to another agency.

Contact Information
1-833 GoGetIt
(833) 464-3848
116 Research Drive, Suite 209, Bethlehem, PA 18015


Pricing with Carenade is 100% transparent with no added fees. Carenade always displays the hourly rate for non-medical care directly on the agencies information and at the time of purchase. What you see is what you get. We will never change that on you.